We keep support focused and responsive through one channel: email. If you need help, have a question, or want to share feedback, write to us at [email protected] and we’ll get back to you.
How to Reach Us
- Email: [email protected]
- Hours: Monday–Friday, 09:00–18:00 CET
- Typical first response: under one business day
What to Include in Your Email
- Your name and team
- The email used in your Barcode Sender account
- A short summary of the issue or request
- Steps to reproduce (for bugs)
- Screenshots or a brief Loom link (optional, but helpful)
- Sheet URL or template name you’re using (if relevant)
- Scanner/device model and OS version (if relevant)
Service Levels
- Feature questions: guidance within 1 business day
- Troubleshooting: first diagnostic reply within 3 business day; fixes depend on complexity
- Billing: confirmations and receipts within 1 business day
Feedback and Roadmap
Have a workflow you want us to support or a feature request to prioritize? Email [email protected] with “Feedback” in the subject. We prioritize based on customer impact, effort, and security fit, and we share updates as items move on the roadmap.
Book a Paid Consultation
If you need dedicated setup help, custom templates, or process design, book a paid session below. After booking, we’ll confirm the agenda and any prep items by email.
Data Protection
We handle support data per our Privacy Policy. Send only the minimum necessary details; avoid sharing passwords or secrets. If you must share a sheet link, restrict it to the relevant team email and remove access afterward.